Frequently Asked Questions
Find answers to common questions about our services, products, and policies.
How do I receive my purchased products?
After completing your purchase, you'll receive your product keys or download links instantly via email. You can also access them from your account dashboard.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and local payment options. All transactions are secured with industry-standard encryption.
Can I get a refund if I change my mind?
Due to the digital nature of our products, refunds are only available in specific cases such as duplicate purchases or technical issues. Please review our Refund Policy for more details.
How long does delivery take?
Most products are delivered instantly to your email and account. In rare cases, it may take up to 24 hours depending on the product type and availability.
Are your products genuine?
Yes! All our products are 100% genuine and sourced directly from official distributors and publishers. We guarantee authenticity.
I didn't receive my product. What should I do?
First, check your spam/junk folder. If you still can't find it, contact our support team at support@vaultsy.shop with your order number, and we'll resolve it immediately.
Do you offer discounts or promotions?
Yes! We regularly offer special promotions, seasonal sales, and exclusive discounts. Subscribe to our newsletter to stay updated on the latest deals.
Can I purchase products from any country?
Most of our products are available globally, but some items may have regional restrictions. Check the product description for regional availability.
Still have questions?
Can't find the answer you're looking for? Our customer support team is here to help.
Contact Support